Triage one inbox.
Move tickets through new, open, waiting, resolved, and closed states.
Turn requests into projects without retyping the work.
Capture the request, manage the conversation, and decide what happens next. Attach the ticket to an existing project or convert it into a new one with the context intact.
TK-104 · High priority
OpenUpdate launch copy
Please update the launch page headline and attach the approved messaging before Friday.
Activity
Priority changed to High
Jamie was assigned
Message added by requester
Product teamCan this move with the existing launch work?
Jamie LeeYes. I can attach it or turn it into its own project.
From intake to action
Keep every request connected to the work it creates.
Keep the conversation.
Store requester messages, internal notes, attachments, assignment, and priority together.
Create real work.
Link the ticket to an existing project or convert it into a new project.
A complete ticket record
See the request and what happened next.
Requester and assigneeKeep who asked and who owns the response clear.
Messages and internal notesSeparate the working conversation from system activity.
AttachmentsKeep files and optionally carry visible attachments into a converted project.
Project connectionShow when a project has linked tickets without exposing private ticket details.
Ticket activityTKT-1042
Open- Request received in Inbox
- Ticket assigned and prioritized
- Internal note added
- Converted into a new project
Questions
Tickets and project requests, explained.
Can a ticket connect to an existing project?
Yes. A ticket can be attached to an existing project, or converted into a new project when the request needs its own plan.
Can ticket attachments move into a project?
When converting a ticket, the team can choose to link its visible attachments to the new project without re-uploading the files.
Does the ticket keep its own history?
Yes. Discussion and activity remain on the ticket even after a project connection is created.
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